Refund Policy

At MegaX Store, we are committed to ensuring our customers are fully satisfied with their purchases. This policy explains our guidelines for returns, refunds, and exchanges in accordance with consumer protection regulations in Pakistan.

1. Eligibility for Returns

  • Returns must be requested within 7 days of receiving your order.

  • Items must be unused, in their original packaging, and with all tags intact.

  • Certain items such as perishable goods, customized products, and clearance stock are non-returnable unless defective or damaged.

2. Refund Conditions

  • Approved refunds will be processed via the original payment method or store credit within 7–14 business days after inspection.

  • If the item is defective, damaged, or incorrect, MegaX Store will cover the return shipping cost.

  • For returns not due to defects or errors, the customer is responsible for the return shipping charges.

3. Exchange Policy

  • Exchanges are available for the same item or another item of equal value.

  • Exchanges are subject to stock availability.

4. Non-Refundable Items

  • Gift cards and vouchers

  • Personalized or made-to-order products

  • Products damaged due to misuse, negligence, or improper handling

5. How to Request a Return or Refund
To start a return or refund request, please contact us with the following details:

  • Order number

  • Product details

  • Reason for return

  • Photos (if the item is defective or damaged)

Contact Information:
Email: megaxstore235@gmail.com
WhatsApp: +92 300 8520235

6. Important Notes

  • This policy complies with applicable consumer protection laws in Pakistan.

  • MegaX Store reserves the right to refuse returns that do not meet the above conditions.